Contact Us

Speak to our pharmacy team

Our pharmacists are happy to help with questions about your order, your medicines, or a treatment you are considering, whether or not you have bought from us.

Phone

03300 436 364
Monday to Friday, 9am to 5pm
Closed Saturday and Sunday

Email

emwhypharma@gmail.com
We aim to reply within one working day.

Post

Dispensing address
Smart Pharmacy
Unit A2 Ivinghoe Business Centre, LU5 5BQ

Registered office
Emwhy Pharma Ltd, 51 Arnald Way, Houghton Regis, LU5 5UN

What to contact us about

• Your order — where it is, changing it, or a problem with it.
• Your consultation — a question about the questionnaire, or about a decision our pharmacist made.
• Your medicines — how to take them, side effects, or interactions with anything else you take.
• NHS prescriptions — nominating us, or chasing a repeat.
• Your data — any request under the UK GDPR. See our privacy policy.

Reporting a side effect

If you think you have had a side effect from a medicine, tell us, and report it through the MHRA Yellow Card scheme. If the reaction is severe, seek medical help immediately.

Complaints

If something has gone wrong, we want to know. Email us at emwhypharma@gmail.com with the word “Complaint” in the subject line, along with your order number and what happened. We will acknowledge your complaint within 3 working days and aim to resolve it within 20 working days.

If you are not satisfied with our response, you can raise it with the General Pharmaceutical Council, our regulator:

General Pharmaceutical Council
pharmacyregulation.org/raise-concern

Our GPhC registration number is 9012842. You can verify our registration on the GPhC register.